Staples in Vienna, VA Closed now

Reviews about Staples

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  July 11, 2020, by Gina Harris
  I wish I could give it more than 2 stars because of the super friendly staff, but my experience today was rather disappointing. Given that Staples is now offering phone screen repair and I was given a 20 % discount card, I decided to give it a try. First issue, I was provided with a different price on the phone than in store ($89.99 on the phone vs. $99.99 in store)... anyways.. excited to pick up my newly repaired phone, I was told that due to the special screws in my phone (Iphone 5 SE), they'd have to send it in with 3-5 business days lead time as they don't have the screws on hand.. that's just unacceptable and not doable. My screen was even more cracked and damaged than before due to the attempts to remove it... mad and disappointed, I took it to one of the repair booths in the mall.. repaired within 30 mins for $60.00 - Staples, sorry but your screen repair service is not competitive in this age of time.
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  September 17, 2019, by Matthew Saporito
  Nobody answered the phone when I called customer service. Had ro call copy and print for someone to answer the phone who call me mame when they shouldn't have said anything since I'm a sir.
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  February 01, 2019, by Bryan Smith
  Don't bother calling on the phone. All I wanted to know is if they carried a particular product. 4 transfers later and 15 minutes on hold, I give up.